Privacy Policy
How we collect, use and protect your information when you book a technician or browse dubaifixes.com.
On this page
01Introduction
Dubai Fixes (“Dubai Fixes”, “we”, “us” or “our”) provides AC repair, plumbing, electrical, appliance repair and handyman services across Dubai. This Privacy Policy explains what information we collect through dubaifixes.com (the “Site”), how we use it, and the choices available to you when you request a quote, book a technician, or otherwise contact us.
By using the Site or booking a service through phone, WhatsApp or our online enquiry form, you agree to the collection and use of information as described in this policy.
02Information We Collect
Information you provide to us
- Name, phone number and email address submitted through our booking or contact forms.
- Property address or area (e.g. Dubai Marina, Business Bay, Jumeirah Village Circle) required to schedule a technician visit.
- Details of the repair or maintenance issue you describe when booking a service.
- Any messages you send us via phone, WhatsApp, email or the contact form.
Information collected automatically
- IP address, browser type, device information and pages visited on the Site.
- Approximate location derived from your IP address or browser settings.
- Referring website and general usage data collected via analytics and tag-management tools.
03How We Use Your Information
- To respond to booking requests and arrange a technician visit for AC, plumbing, electrical, appliance or handyman services.
- To contact you about your enquiry, appointment confirmation, or service follow-up.
- To provide quotes, explain recommended repairs, and confirm charges before work begins.
- To improve the Site, understand how visitors use it, and troubleshoot technical issues.
- To comply with applicable legal and regulatory obligations in the United Arab Emirates.
04Cookies & Tracking Technologies
The Site uses cookies and similar technologies to keep it functioning correctly and to understand how visitors interact with our pages.
| Type | Purpose |
|---|---|
| Essential cookies | Required for core site functionality, such as loading pages and remembering form entries. |
| Analytics cookies | Help us understand visitor behaviour so we can improve site content and performance. |
| Tag manager scripts | Used to manage analytics and marketing tags loaded on the Site. |
You can control or disable cookies through your browser settings. Disabling cookies may affect how certain parts of the Site function.
05Third-Party Services
We use a limited number of trusted third-party services to operate the Site and communicate with customers:
- Google Maps — to display our service location and area coverage.
- Google Tag Manager / Analytics — to measure Site traffic and performance.
- WhatsApp Business — to allow you to message us directly about a booking.
- Hosting and email providers — to operate the Site and respond to enquiries sent to info@dubaifixes.com.
These providers may process limited data on our behalf in accordance with their own privacy policies. We recommend reviewing the privacy practices of any third-party service you interact with directly, such as WhatsApp or Google.
06Sharing of Information
We do not sell your personal information. We may share information only in the following circumstances:
- With technicians and field staff assigned to carry out your requested service.
- With service providers who support our booking, communication or hosting operations, under confidentiality obligations.
- Where required by law, regulation, or a valid request from a competent authority in the UAE.
- In connection with a business transfer, merger or restructuring of Dubai Fixes, subject to continued protection of your information.
07Data Retention & Security
We retain booking and enquiry information for as long as necessary to provide our services, maintain service records, and meet legal or accounting requirements, after which it is securely deleted or anonymised.
We apply reasonable administrative and technical safeguards to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
08Your Rights & Choices
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal and record-keeping obligations.
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, contact us using the details in the section below.
09Children’s Privacy
Our services are intended for property owners, tenants and businesses booking maintenance work, and are not directed at children. We do not knowingly collect personal information from children under 18.
10Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
Questions about this policy?
If you have any questions about how Dubai Fixes handles your information, get in touch with our team.
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